FAQ / TRADE TERMS
GENERAL TERMS AND CONDITIONS
1. INTRODUCTORY PROVISIONS
1. 1 These business conditions (hereinafter referred to as "business conditions") of natural persons David Šlachta and Martin Rézl, with their registered office at Sadová 855/5, 691 45, Podivín, identification number: 03743322, registered with the District Office at the Břeclav Office, are amended in accordance with § 1751 paragraph 1 of Act No. 89/2012 Coll., The Civil Code (hereinafter referred to as the "Civil Code") mutual rights and obligations of the contracting parties arising from the purchase of goods, services or digital content (hereinafter referred to as "products") through the seller's online store. The internet shop is the selling operator on the website located at the internet address eqqus-signum.cz (hereinafter referred to as the "website"), through the website interface (hereinafter referred to as the "shop web interface").
1. 2 The Terms and Conditions do not apply to cases where the person who intends to purchase products from the seller is a legal entity or a person who acts when ordering goods in the course of their business or in the course of their independent profession.
1. 3 Provisions deviating from the business conditions can be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
1. 4 The provision of business conditions is an integral part of the purchase contract. The purchase contract and business conditions are drawn up in the Czech language. The purchase contract is concluded in the Czech language or in English
1.5 The wording of the terms and conditions of sale may be amended or supplemented. That the provisions do not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
2. CONCLUSION OF THE PURCHASE AGREEMENT
2.1 All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to enter into a purchase agreement regarding these goods. The provisions of § 1732 para. 2 of the Civil Code shall not apply.
2. 2 The web interface of the store contains information about products, custom hand production is dependent on customers, therefore the price of the product is sent during the calculation. In order for the provision not to limit the possibility of the seller to conclude a purchase contract under individually agreed conditions.
2. 3 The seller is not a payer of value added tax.
2.4 The web interface of the store also contains information on the costs associated with the packaging and delivery of goods. Information on packaging and delivery costs will be communicated individually via e-mail communication. For orders abroad, the calculation of postage and packaging will be stated in the order forms. Everyone has the opportunity to ask about the price of transport individually.
2. 6 To order goods, the buyer fills in the order form in the permanent interface. The order form contains in particular information about:
• ordered product - type, level of functions and other necessary information
• method of payment of purchase prices
• other data necessary for the delivery of the product
2. 7 Before sending orders to the seller, the buyer is allowed to obtain and change the data that the buyer has entered in the orders, with regard to the buyer's ability to detect and correct errors made when entering data into orders. The information provided in the orders sent by the buyer is considered correct by the seller. Immediately after receiving the order, the Seller will confirm this receipt to the Buyer by e-mail to the Buyer's e-mail address specified in the order (hereinafter referred to as the "Buyer's e-mail address").
2. 8 The conclusion of the purchase contract sucks even at the moment of payment of the advance for the given product after sending the advance invoice, this is taken as acceptance of all conditions. The deposit is always 50% for the entire order of goods without postage and packing prices. The deposit is due 5 days after delivery to customers. The rest of the price will be paid by the customer before the shipment is dispatched, or upon receipt of "cash on delivery"
2. 9 The seller is always entitled, depending on the nature of the order, the buyer must provide additional confirmation of the order (for example, in writing, by telephone, e-mail).
2. 10 The contractual relationship between the seller and the buyer arises upon delivery of the acceptance of orders (acceptance), and terminates upon receipt of the ordered goods.
2. 11 The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the buyer when using means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) are borne by the buyer himself, these costs do not differ from the basic rate.
2.12 The seller pays the right to change the delivery date of the goods, due to the nature of the goods made by hand to measure for each customer. This does not immediately entitle you to a discount.
3. PRICE OF GOODS AND PAYMENT TERMS
3.1 The buyer may pay the price of the product according to the purchase contract to the seller in the following ways:
• Cashless transfer to the seller's account No. 1201216806/6800, kept with Sberbank (hereinafter referred to as the "seller's account");
• Cash.
3.2 In the case of payment by non-cash transfer to the seller's account, the maturity is 5 days. The buyer is obliged to pay the purchase price of the product together with the variable payment symbol. The buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.
3. 3 Together with the purchase price, the buyer is obliged to pay the seller the costs associated with the packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.
3.4 Any discounts on the price of goods provided by the seller to the buyer may not be combined with each other, unless otherwise stated.
3.5 If this is customary in business relations or if so stipulated by generally binding legal regulations, the seller shall issue a tax document - an invoice - to the buyer regarding payments made on the basis of the purchase contract. The tax document - invoice will be issued by the seller to the buyer at the time of sending the goods and sent in electronic form to the buyer's electronic address.
3. 6 The seller is entitled, especially in the event that the buyer does not provide additional confirmation of the order (Article 3.8), to demand payment of the full purchase price before sending the goods to the buyer. The provisions of § 2119 par. 1 of the Civil Code shall not apply.
4. WITHDRAWAL FROM THE PURCHASE AGREEMENT
4.1 The Buyer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods, which was modified according to the wishes of the buyer or for him, from the purchase contract for the delivery of perishable goods, as well as goods which have been irretrievably mixed with other goods after delivery, from a purchase contract for the supply of goods in a sealed package which the consumer has removed from the packaging and cannot be returned for hygienic reasons and from a purchase contract for the supply of an audio or video recording or computer program, if it has broken their original packaging.
4.2 If it is not a case referred to in Article 5.1 of the Terms and Conditions or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract in accordance with § 1829 par. 1 of the Civil Code, and within fourteen (14) days of receipt of the goods, and in the event that the subject of the purchase contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which forms an annex to the terms and conditions. Withdrawal from the purchase contract can be sent by the buyer exclusively to the seller's e-mail address kiphos@email.cz.
4.3 In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, the purchase contract shall be canceled from the beginning. The goods must be returned to the seller by the buyer within fourteen (14) days from the delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of goods to the seller, even if the goods can not be returned due to its nature by regular mail.
4. 4 In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, the seller will return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same way as the seller received from the buyer. The seller is also entitled to return the performance provided by the buyer when returning the goods to the buyer or in any other way, if the buyer agrees and the buyer does not incur additional costs. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that he sent the goods to the seller.
4.5 The seller is entitled to unilaterally set off the right to compensation for damage caused to the goods against the buyer's right to a refund of the purchase price.
4. 6 In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, until the goods are taken over by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, non-cash to the account designated by the buyer.
4. 7 If a gift is provided to the buyer together with the goods, the gift contract between the seller and the buyer is concluded with the untying condition that if the buyer withdraws from the purchase contract, the gift contract for such a gift ceases to be effective and the buyer is obliged together with the goods. return the gift provided to the seller.
5. DELIVERY OF GOODS
5.1 If the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.
5.2 If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
5.3 In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.
5. 4 Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier. In the case of finding a violation of the packaging indicating unauthorized entry into the shipment, the buyer does not have to take over the shipment from the carrier.
5. 5 Other rights and obligations of the parties in the transport of goods may be regulated by special delivery conditions of the seller, if issued by the seller.
6. RIGHTS FROM DEFECTIVE PERFORMANCE
6.1 The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., On consumer protection, as amended).
6.2 The seller is responsible to the buyer that the product has no defects upon receipt. In particular, the seller is responsible to the buyer that at the time when the buyer took over the product:
• the product has the characteristics agreed upon by the parties and, in the absence of an agreement, has the characteristics described by the seller or the manufacturer or expected by the buyer with regard to the nature of the product and on the basis of advertising by the seller,
• the product is fit for the purpose stated by the seller for its use or for which goods of this type are usually used,
• the goods comply with the requirements of legal regulations.
6.3 If the defect becomes apparent within six months of receipt, the goods shall be deemed to have been defective at the time of receipt. The buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt.
6. 4 The provisions referred to in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed, to wear and tear caused by its normal use, to used goods for a defect corresponding to the degree of use or wear, which the goods had when taken over by the buyer, or if it follows from the nature of the goods.
6. 5 The rights from defective performance are exercised by the buyer electronically at the address kiphos@email.cz
6. 6 Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaint procedure.
7. COPYRIGHT PROTECTION
7.1 All content of websites and products is protected by copyright. The buyer acquires the right to use the product for his own needs. When used for commercial purposes, the price of the commercial use license will be determined.
8. PROTECTION OF PERSONAL DATA - GDPR
8.1 The protection of personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., On the protection of personal data, as amended, and the GDPR.
8. 2 The Buyer agrees to the processing of the following personal data: name and surname, residential address, identification number, tax identification number, e-mail address and telephone number (hereinafter collectively referred to as "personal data").
8.3 The Buyer agrees to the processing of personal data by the Seller, for the purposes of exercising the rights and obligations under the purchase agreement and for the purposes of maintaining a user account. Unless the buyer chooses another option, he agrees to the processing of personal data by the seller also for the purpose of sending information and business messages to the buyer. Consent to the processing of personal data in full according to this article is not a condition that would in itself make it impossible to conclude a purchase contract.
8. 4 The buyer acknowledges that he is obliged to state his personal data (during registration, in his user account, when ordering from the web interface of the store) correctly and truthfully.
8. 5 The seller may authorize a third party to process the buyer's personal data as a processor. Personal data will not be passed on to third parties by the seller without the prior consent of the buyer.
8. 6 Personal data will be processed for the period stipulated by law. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
8. 7 The buyer confirms that the personal data provided is accurate and that he has been informed that this is a voluntary provision of personal data.
8. 8 In the event that the buyer believes that the seller or processor (Article 10.5) performs the processing of his personal data, which is contrary to the protection of private and personal life of the buyer or contrary to law, especially if the personal data inaccurate with regard to the purpose of their processing, may:
• ask the seller or processor for an explanation,
• require the seller or processor to remedy the situation thus created.
8. 9 If the buyer requests information about the processing of his personal data, the seller is obliged to provide this information. The seller has the right to demand a reasonable payment for the provision of information according to the previous sentence, not exceeding the costs necessary for the provision of information.
8.10 By sending the contact form, the customer agrees to the GDPR above.
9. SENDING COMMERCIAL MESSAGES AND STORING COOKIES
9.1 The Buyer agrees to the sending of information related to the products, services or company of the Seller to the electronic address of the Buyer and further agrees to the sending of commercial communications by the Seller to the electronic address of the Buyer.
9.2 The buyer agrees to the storage of so-called cookies on his computer. In the event that it is possible to make a purchase on the website and fulfill the seller's obligations under the purchase contract without storing so-called cookies on the buyer's computer, the buyer may revoke the consent under the previous sentence at any time. The buyer can delete or block cookies in his browser.
10. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
10. 1 The buyer acquires the right to use the product by paying its full purchase price.
10. 2 The seller is not bound by any codes of conduct in relation to the buyer in the sense of the provisions of § 1826 par. e) of the Civil Code.
10. 3 The seller has the right to request from the buyer additional information necessary for the correct determination of the place of performance, especially in the case where the place of performance is a place located outside the Czech Republic. The seller needs this information to correctly determine his own obligation to the tax office.
10. 4 The seller handles consumer complaints via the electronic address kiphos@email.cz. The seller will send information on the settlement of the buyer's complaint to the buyer's e-mail address.
10. 5 The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform at https://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under a purchase agreement.
10. 6 European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Internet address: https://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Online Consumer Dispute Resolution Regulation).
10. 7 The seller is entitled to sell products on the basis of a trade license. Trade licensing is carried out within the scope of its competence by the relevant trade licensing office. The Office for Personal Data Protection supervises the area of personal data protection. To a limited extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended.
10. 8 The buyer hereby assumes the risk of a change of circumstances in the sense of § 1765 para. 2 of the Civil Code.
11. FINAL PROVISIONS
11. Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
11. 2 If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.
11. 3 If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
11. 4 The purchase contract, including the business conditions, is archived by the seller in electronic form and is not accessible.
11. 5 A model form for withdrawal from the purchase contract is attached to the terms and conditions.
11. 6 Contact details of the seller: e-mail address kiphos@email.cz which is the primary communication channel. The address for delivery is Sadová 855/5, 691 45, Podivín. Sending any shipment to the seller's address must be preceded by email communication.
11.7 Warranty 24 months.
In Břeclav 01.09.2021.
FAQ
How long does production take?
About 12-14 weeks